SHIPPING POLICY

How much does it cost me to have a Poomex product delivered to my home ?

It is free for all orders worth above Rs.700/- (MRP). We do charge a nominal fee of Rs.50/- + GST, if the order value is less than the said amount.

When will my order get shipped ?

After your payment confirmation, our operations team ensures that your order is shipped within next 48 working hours. Generally, orders received between 10.00 AM of previous day to 9.59 AM of current day, will be taken for shipment processing for that current day.

What is the estimated delivery time ?

It is our policy mandate to have the product delivered to you within 4 working days. There may be circumstances beyond our control where this timeline may get stretched to 7-15 working days of purchase. However, this delivery time assurance cannot be maintained for deliveries to remote areas, non-serviceable areas by our logistics partner, political disturbances, civil disturbances and natural calamity of any kind.

Who will deliver ?

We process the national delivery only through reputed couriers. Right now, “Delivery Logistics” is our preferred logistics partner. If there is no courier service available in your area by this logistics service provider, we will ship your item after finding a suitable courier agency or by India Post.

Can I change my shipping address after I have placed an order ?

Yes. You can do so by emailing us to customercare@poomex.in, provided your order is not initiated for shipment process.

We reserve the rights to amend all or any of the above policies without prior notice.

Note : Any dispute arising out of transaction/contract with this online store will be referred to Institutional Arbitration Council of Tirupur as per Rules and Regulation of Arbitration Council of Tirupur and the award passed will be binding on us.